The processing time for your return parcel takes 1-2 business days. It is important that you remember to take the receipt from your delivery point, so you can track your order and follow the process. You can always contact our customer service on phone +45 33 93 77 77 or email: online@sifjakobs.com if you have any questions or need advice and guidance.

When you place your order with Sif Jakobs Jewellery, it is important that you enter your address information correctly when entering your delivery address. You are hereby obliged to provide the correct address for the delivery of the goods. If the address you provide is not confirmed, Sif Jakobs Jewellery reserves the right to withhold delivery and cancel the order.

If you need a new delivery address, it is therefore important to contact our customer service on telephone +45 33 93 77 77 or email: online@sifjakobs.com and the change of address must be made within the same day as the order is placed. In other words, if you subsequently realise that the address has changed, it is not possible.

You can track your order via the tracking number you receive in your order confirmation, if your link does not work you can contact our customer service on phone +45 33 93 77 77 or email: online@sifjakobs.com and they will help you find your order.

You'll always receive your jewellery beautifully wrapped in one of our beautiful boxes or in a gift bag, so you can give it as a gift or treat yourself.

If you need to cancel your order, please contact our customer service on phone +45 33 93 77 77 or email: online@sifjakobs.com as soon as possible after you have placed your order.

All goods are covered by the Danish Sale of Goods Act's 24-month right of complaint. The right of complaint means that you as a customer can complain about faults and defects in the product that have occurred within 24 months of purchase. This means that you can either have the item repaired, exchanged, refunded or a reduction in price, depending on the specific situation.
The right of complaint does not cover defects, damage or wear and tear caused by incorrect use, lack of maintenance or normal wear and tear.
 In the event of complaints, defects or missing deliveries, please contact customer service by phone +45 33 93 77 77 or email: online@sifjakobs.com Sif Jakobs Jewellery covers the reasonable shipping costs that may be incurred in connection with a complaint:

Valet Seller  10 Symington Pl  Rochester, NY 14611, USA

At Sifjakobs.us we have an extended return policy of 30 days, you can always exchange or return items purchased here online at the shop.

If you have lost your return label, you can contact our customer service on phone +45 33 93 77 77 or email: online@sifjakobs.com, who will make sure you get a new one.

When you have purchased a piece of jewellery from one of Sif Jakobs Jewellery's retailers, the return must be handled by the retailer. You can find the contact details of the store you purchased the jewellery from via our retailer list: https://sifjakobs.us/pages/store-locator.

When shopping at sifjakobs.us, only one discount code can be used per purchase. It is therefore not possible to combine multiple discount codes.