Delivery & Returns

Delivery

At Sif Jakobs Jewellery, we strive to deliver your order as quickly as possible. All orders are shipped from our warehouse in USA.

Your order will be shipped with UPS, and you can typically expect delivery to private addresses and parcel shops within 2–3 working days from Monday to Friday.

Orders placed on weekends or public holidays are processed on the next working day. Around public holidays, longer delivery times should be expected. Please note that Sif Jakobs Jewellery cannot be held responsible for delays caused by UPS or other unforeseen circumstances

When placing your order with Sif Jakobs Jewellery, it is important that you enter your address information correctly when you enter your delivery address. You are hereby required to provide the correct address for the delivery of the goods. If the address you provide is not confirmed, Sif Jakobs Jewellery reserves the right to withhold delivery and cancel the order.

Shipping Costs

Enjoy free delivery on all orders over $99.

At Sif Jakobs Jewellery, we deliver your jewellery safely and directly to your chosen address within the US. Please note that return shipping is at your own expense and risk.


Return & Exchange Policy - 30-day return policy 

If you wish to return your order, please contact our Customer Service team to arrange your return and receive a return shipping label. A $5 fee will be charged for the return shipping label. Our team will guide you through the return process.

Items must be returned in their original condition, including the original packaging and any enclosed documentation, within 30 days of receipt.*

Once we have received and inspected your returned item(s), and they comply with our Returns Policy, we will process your refund within 30 days. If you would like to exchange an item for a different size or colour, please let our Customer Service team know when you contact them, and they will be happy to assist you.

The condition of the product when you return it: 
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and its functionality. In other words – you can test the product in the same way as you would in a physical store. If the product is tested beyond what is described above, we consider it as used. In order to receive the full purchase amount in return, you may only handle the product in a way you would at a physical store. You can test the product, but cannot take it into actual use.

Please send the items you wish to return/exchange to the following address: 
Sif Jakobs Jewellery
Valet Seller 
10 Symington PL, Rochester, NY
14611, USA 
United States
 
Please use the return formular you received with your purchase or print it here and attach it your return.

If you have any questions concerning our refunds & exchange policy please contact our customer service at online@sifjakobs.com. 

Please note: When trying on items of jewellery, please ensure that you are not wearing perfume or cream which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. 

 Complaints Policy

All of our products are covered by the Purchase Act with a 24 month warranty. The warranty means that you as a customer can complain about defects in the goods that have occurred within 24 months after purchase. This means that you either get it replaced, refunded or reduced in price, depending on the specific situation. The warranty does not cover when damages arise due to misuse, lack of maintenance or normal wear. For complaints, defects or missed deliveries please contact customer services on tel +45 33 93 77 77 or email: online@sifjakobs.com

Sif Jakobs Jewellery covers reasonable freight costs that can occur in connection with a complaint.

The product should be sent to:
Sif Jakobs Jewellery
Valet Seller 
10 Symington PL, Rochester, NY
14611, USA 
United States
 
Please use the return formular you received with your purchase or print it here and attach it your return.